Grievance Redressal
Grievance redressal Portal , Government of Maharashtra
Vision :
One-stop platform for citizens of Maharashtra to seek redressal of their grievances.
Process :
The grievances can be filed under appropriate category. Once the grievance has been submitted, a token number will be generated. Citizens can track the status of the grievance with the help of the token number. The grievance will be addressed by the competent authority within a period of 21 working days.
Feedback:
Citizens can provide their feedback on the quality of resolution of a grievance through “Satisfied” / “Dissatisfied” option. If they are Dissatisfied with the grievance resolution, same can be escalated to the higher authority.